* Order Processing:
- Process orders accurately and efficiently across multiple sales channels (e.g., e-commerce platforms, marketplaces).
- Ensure timely order fulfillment and delivery.
- Manage order cancellations, returns, and refunds.
- Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
* Inventory Management:
- Monitor inventory levels and update inventory records accurately.
- Coordinate with suppliers and warehouse teams to ensure timely replenishment of stock.
- Identify and resolve inventory discrepancies.
* Customer Service:
- Respond to customer inquiries and resolve customer issues related to orders, shipping, and returns.
- Provide excellent customer service through various channels (e.g., email, chat, phone).
* Platform Management:
- Assist with the management of online storefronts on various e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop).
- Optimize product listings, including product descriptions, images, and pricing.
- Set up promotions (price, voucher, GWP) and campaigns on e-commerce platforms.
* Data Analysis:
- Track key performance indicators (KPIs) such as order volume, sales revenue, conversion rates, and customer satisfaction.
- Analyze sales data to identify trends and opportunities for improvement.
- Prepare reports and dashboards to track e-commerce performance.