Educational Counselor

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* Role Summary
As an Academic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from
lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
* Roles & Responsibilities
● Carrying weekly enrollment/revenue and collection of targets.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post sales relationship management.
● Engage with prospective learners via phone, email, and messaging platforms.
● Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
● Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide potential learners can look up to for career advice.
● Follow up with leads promptly and maintain a high conversion rate.
● Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
● Maintain detailed records of interactions and progress using CRM tools.