Directly sell tailor-made package tours to English speaking customers, prepare proposals and quotations for retail agents or direct clients. Must be responded within 24 hours
Send follow-up emails to get the final feedback from them for our proposal
Design tour programs and make quotations according to clients' requests, and provide additional information to clients (about the destination and the products) in order to boost sales.
Gather information to fully understand clients/ agent requests and present options to meet their needs.
Identify and take action to up-sell and promote all Indochina Pioneer's destinations, Tailor-made tours.
Take ownership of and monitor individual sales process and follow up with clients/ agents to increase booking conversion.
Liaison with Operations and Reservations departments to ensure feasibility of options.
Negotiate fees and changes with clients/ agents (where necessary) to gain agreement.
Send final confirmation and any travel documents or vouchers to clients/ agents.
Co-ordinate with other departments of Asia Pioneer to ensure all the services committed to clients.
Send individual booking invoices to clients/ agents when bookings are confirmed.
Work with operations/ reservations to help solve problems for clients on the ground when required.
Maintain relationships/ constant communication with clients/ retail travel agents by ensuring personal service is optimized.
Build and quote new tours for Asia Pioneer's websites.
To be in charge of client's payment and debits.
Report to
Sales Team Leader.