F&B Captain (based in Thuan An)

Supervise and oversee the restaurant's daily operations, ensuring smooth and efficient service.
Lead and motivate the service staff to provide excellent customer service.
Coordinate with the kitchen and bar teams to ensure timely and accurate delivery of orders.
Monitor guest satisfaction and respond promptly to any inquiries or complaints.
Ensure that all service staff are well-trained and adhere to resort standards and protocols.
Assign tasks to waitstaff and other team members, ensuring that all areas are adequately covered.
Manage reservations and seating arrangements to maximize table turnover and guest satisfaction.
Assist with handling guest concerns and professionally resolving issues.
Maintain cleanliness and orderliness in the restaurant and ensure compliance with health and safety standards.
Prepare daily reports and assist the Restaurant Manager in inventory management and stock control.
Conduct pre-shift briefings with the team to ensure smooth communication and readiness.
Assist in recruiting, training, and mentoring new staff members.