F&B Hostess (Manja-Manja)

* Communicates to his/her superior any difficulties, guest comments and other relevant information
* Establishes and maintains effective employee working relationship
* Attends and participates in daily briefings, other meetings and training sessions as scheduled
* Exercises responsible behaviour at all times and positively representing the hotel
* Ensures to provide excellent service to internal customers in other departments as appropriate
* Maintains a high standard of personal hygiene, dress, uniform, and body language
* Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise
* Ensures all credit and financial transactions are handled in a secure manner
* Maximises revenue in the outlet by implementing upselling procedures
* Ensure a reasonable usage of the hotel's collaterals, equipment and resources
* Actively pursue cost saving measures, recycle wherever possible
* Have the full knowledge of the menu, including daily specials and as well as the current information on all general activities of the hotel
* Take telephone bookings and document in the Reservation book according to departmental standards * Be a natural and confident communicator both face to face and on the telephone
* Assists with food and beverage service when required * Assists with telesales for outlet promotions when required
* Aware and familiar with measures and procedures to follow during emergency situations
* Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
* Complies with hotel rules and regulations
* Carries out any other reasonable duties and responsibilities as assigned