[F&B] Hostess (Nhân viên tiếp đón) - Dining Experience Host/F&B Host/Guest Service Host

The Outlet Hostess meets and greets all guests as they enter and leave the All-Day Dining Restaurant while controlling the cashiering duties for the restaurant. This role is also expected to assist with and ensure that all guests receive optimum service of food and beverages in accordance with the standards, policies and procedures of this hotel and Hilton.
As the Outlet Hostess, you will be responsible for performing the following tasks to the highest standards:
Confidently know the food and beverage menu contents and explain them in detail to guests.
Understand dietary requirements and offer appropriate suggestions.
Correctly label buffet dishes.
Keep buffet areas clean at all times.
Make suggestions on the menu that might suit guests of different nationalities.
Familiarize with menu items of all other outlets to recommend guests to other outlets.
Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
Undertake steps to ensure that the cashiers' desk is ready and set for service.
Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
Basic computer knowledge ie. Words, Excel & PowerPoint.
Able to make market or competitor survey.
Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
Complete the TBS checklist on preparing the restaurant for service.
Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
Greet all guests who walk past your outlet and offer them menus to view when appropriate.
Ensure that all service procedures are carried out to the standards required.
Accommodate any guest request or offer appropriate alternatives.
Take personal responsibility for the service experience of all guests in your designated area.
Follow-up on any guest questions or queries immediately, and if you don't have the answer, check with your Supervisor / Manager.
When passing by guest tables, check if they require service.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Make sure that all areas are cleaned and maintained in accordance with operating procedures.
Positively end the guests experience by checking on their satisfaction.
Assist with guests' coats and bags as they leave, thanking all guests and wishing them a pleasant day.
Understand relevant OH&S legislations and their implications on the operation of the department.
Ensure that safe and healthy working practices are observed throughout the service.
Report any accidents / incidents to the Supervisor / Manager.
Ensure that the Food & Beverage mission is established and instilled in you and all team members.