F&B Restaurant Supervisor

Job Purpose: The Restaurant Supervisor is responsible for the daily operation of the All-Day Dining Restaurant, ensuring excellent guest experiences during breakfast buffet and à la carte services. The role focuses on maintaining service standards, supervising team performance, driving revenue opportunities, and ensuring smooth and efficient restaurant operations.
1. Restaurant Operations & Service Excellence
Supervise daily restaurant operations and ensure smooth breakfast, lunch, and dinner services.
Maintain buffet, à la carte service, restaurant cleanliness, ambiance, and table setup according to brand standards.
Conduct daily briefings, communicate menu updates and promotions, and support the team during operations.
2. Guest Experience & Service Recovery
Deliver exceptional guest experiences through personalized and attentive service.
Handle guest requests, feedback, and complaints promptly and professionally.
Monitor guest satisfaction and implement service recovery when required.
3. Team Leadership & Training
Supervise, motivate, and coach restaurant associates to maintain service excellence.
Conduct on-the-job training on SOPs, product knowledge, upselling, and guest service.
Monitor staff grooming, attendance, discipline, and support onboarding of new employees.
4. Sales & Revenue Generation
Promote menu specials and seasonal offerings.
Drive upselling and cross-selling to maximize revenue.
Monitor sales performance and support revenue growth initiatives.
5. Administrative & Operational Control
Prepare staff assignments and support scheduling.
Ensure accurate cashiering, inventory control, and maintenance follow-up.
Maintain compliance with hygiene, food safety, and workplace safety standards.