Facility & Security Administration Officer (Aeon Mall Da Nang Thanh Khe - 654)

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AEONMALL Vietnam Co., Ltd is a core enterprise of AEON group, specializing in shopping mall development and business operation. Based on the basic philosophy "The customer first", we are continuing our efforts to create malls that enhance the quality of life, stimulate local economic activity and contribute to community life and culture.
Because of business expanding, we are in need of recruiting 01 Administration Officer.
+ Work location: AEON MALL Da Nang Thanh Khe
+ Working time: Average 5 days/week and in shift (A shift 8:30 AM - 5:30 PM & C shift 1:30 PM - 10:30 PM, about 5-7 C shifts per month), 1-2 OFF days/week not fixed on weekends, some shifts on public holidays.
+ Report to: Team Leader
+ Main function: Manage and follow up on Admin tasks related to Office Management and Tenant Management; handle RFA procedures and documentation in accordance with HQ regulations; and coordinate with relevant departments in developing and implementing annual plans within the Admin scope.
DETAILED JOB DESCRIPTION
1. Prepare training materials and conduct basic and advanced training sessions for tenant staff.
2. Develop, update, and operate the tenant management system on a daily basis.
3. Conduct daily inspections and patrols; monitor tenant staff and support tenants with their requests and inquiries.
4. Receive and handle customer feedback; analyze data and recommend solutions to improve service quality.
5. Support RFA, RFC, payment procedures, and work schedules in accordance with company regulations.
6. Support tenant-related administrative tasks and operations, including information collection, medical room, customer shuttle services, and compliance with shopping mall regulations.
7. Monitor office supplies, equipment, and work tools; support the organization of activities and meetings with Store Managers.
8. Prepare and submit reports as required by management.
9. Other tasks as assigned.