Field Aftersales - Southern Area Senior Staff

Mô tả công việc
Mức độ phù hợp và xếp hạng của bạn so với ứng viên khác như thế nào?
• Develop the Aftersales business and be responsible for spare parts and accessories sales.
• Manage customer care activities by implementing the company's customer relationship management strategy to enhance customer satisfaction.
• Oversee dealers' aftersales operations and spare parts turnover to ensure alignment with company objectives.
• Manage and develop dealers' service operations.
• Promote spare parts and accessories sales planning to achieve spare parts sell-in targets.
• Drive Aftersales activities to increase spare parts sell-out and maintain the highest level of service quality.
• Ensure dealers comply with company standards, Corporate Identity (CI) guidelines, and tool requirements.
• Implement and promote dealer service activities and service promotion programs.
• Ensure product quality standards by monitoring and gathering technical issues from the market and providing technical reports.
• Prepare visit reports and deliver on-the-job training to enhance both the technical competencies and soft skills of dealer staff.
• Coordinate with the call center to resolve customer complaints and provide effective support in the market.
• Coordinate with related departments, such as Marketing and Sales, to deploy and maximize the Vehicles SO as well as spare parts and accessories.
• Coach Sales DLR sales staff and set KPIs.