Field Application Engineer

If you believe you own a big heart for technology, and a strong experience in technical support and IT hardware engineering, don't hesitate to join our Commercial team to provide laptop/desktop solutions to our customers. Join us, take on exciting WOW projects, and turn your big dreams into reality with ASUS! Together, we are incredible!
Let's have a look at the job in general The ideal candidate for this role will be passionate about troubleshooting and resolving complex issues and will possess exceptional communication and interpersonal skills. This position is crucial to connect customers with ASUS technical support and product management teams. It is a customer-facing role that requires cross-functional collaboration with Headquarter, Product Management, Customer Support, Sales and Marketing teams.
You will report directly to the Commercial Director.
We're happy to offer our employees the following benefits:
Great performance makes great income! To the team of ASUS, you will get:
A Dynamic environment with positive teammates & growth mindset culture
Competitive income with 13th month salary; quarterly bonus based on performance
Health & wellness with health insurance & annual health check
Company trip, teambuilding & other benefits
What are you expected to do?
In your daily duties, you will:
Pre-sales part:
Work with ASUS headquarter, Sales team, and Technical PR to help the sales team develop the best technical solutions for customers
Collaborate with Technical PR to train the sales team on ASUS products and their unique selling points & advantages (both hardware & software)
Build strong relationships between ASUS Sales and customers by connecting with key individuals at each account
Coordinate with Global Field Application Engineer team & Product Managers to obtain necessary support and collaboration
Stay updated on the latest trends in IT products, with a particular focus on competitor product information, both hardware and software.
Mid-sales part:
Provide validation assistance during the customer's review or validation stage of ASUS products, including on-site visits to review testing, assess customer experiences, examine customer problems and offer suggestions for optimal product use.
After-sales part:
Provide on-site support for ASUS products (both hardware and software) in the deployment stage
Serve as a dedicated hotline to resolve and follow up on after-sales service issues for VIP partners
Work with the warranty service team to provide fast technical support for the commercial partner or end users
Identify common issues, determine the root causes, provide resolutions and collaborate with HQ for continuous improvement.
We are thrilled if you have the following qualities
Bachelor's degree in Computer/Electrical Engineering, or related field and experience
2 years of computer maintenance/ repair experience/ Technical sales experience in the IT industry. Experience working in any service center is a plus.
Have computer-related licenses/certificates (Licenses/certificates must have an academy institution's certification or government's certification). Certifications are Microsoft Windows Client-Certifications (MD-100/101/102) or having Google for Education certifications is a plus. If not, employees must accomplish them within 10 weeks from the onboard date.
Strong knowledge of IT products (hardware & software)
Good command of English (TOEIC 700+). Speaking/listening Mandarin is a plus
Strong sense of responsibility to complete own project
Ability to communicate technical issues clearly, both verbally and in writing, with the internal sales team and customers.
Strong spirit of collaboration with teammates and ability to provide timely support
What make you an outstanding profile
Deep technical computer knowledge
Solution-solver
Organized
Effective communication
Customer oriented
Career Path
ASUS is also a great place to grow and shape your career. Explore the career journey of Engineer & Sales: From FAE to Technical PR and Account management positions such as Account Manager, Account Management Director.