Mô tả công việc
- Instruct/Guide the distributors on how to install/repair/perform maintenance on our instruments.
- Accompany the distributors on their demos at existing/potential customers sites and promote our company/brand.
- Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.
- Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
- Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY's customers by understanding customer needs and providing appropriate solutions.
- Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
- Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
- Maintain Device History Records and monitor modification and software upgrade status.
- Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
- Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.
Yêu cầu
- Degree in Engineering or related fields.
- 3+ years' experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting.
- English business level speaker.
- This position will routinely require extensive or overnight travel on short notice within or sometimes beyond defined territory or routine business hours to support customer needs.
- Able to lift and carry equipment up to 50 kg.
Quyền lợi
Đào tạo
- Be able to participate in training courses and be directly trained by foreign experts. Have the opportunity to have oversea business trip.
Máy tính xách tay
- Provided with a company laptop
Điện thoại
- Provided support for phone expenses.
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Thông tin khác
NGÀY ĐĂNG
12/11/2025
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Y Tế/Chăm Sóc Sức Khoẻ > Kỹ Thuật Viên Y Tế
KỸ NĂNG
Customer Service, English Communication, Maintenance, Medical Equipment, Engineering
LĨNH VỰC
Thiết bị y tế
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
3
QUỐC TỊCH
Không hiển thị
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Thông tin chung
Nơi làm việc
- 4th Floor, B Tower- EPIC tower, No 19. Duy Tan, Cau Giay ward, Hanoi city, Vietnam