Field Service Engineer

- Instruct/Guide the distributors on how to install/repair/perform maintenance on our instruments.
- Accompany the distributors on their demos at existing/potential customers sites and promote our company/brand.
- Perform service activities efficiently and effectively as requested (including but not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments and part replacement) and ensure on-going effectiveness.
- Manage the territory of assigned equipment and parts inventory to meet customer needs and contribute to the sales of service products to meet revenue goals.
- Ensure customer satisfaction and improve service outcomes by delivering speedy and high-quality service. Act as a trusted advisor to ARKRAY's customers by understanding customer needs and providing appropriate solutions.
- Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements.
- Review service manual documentation to ensure accuracy and current revision levels and translate these documents into local language when the need arises.
- Maintain Device History Records and monitor modification and software upgrade status.
- Review failure trend analysis data for each product assigned. Identify failure trends and report them to management for resolution.
- Maintain professional and technical knowledge pertaining to service activities described by attending educational classes as required and reviewing technical bulletins.