Field Service Engineer

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At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Field Service Manager
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Your role and responsibilities
In this role, you will deliver technical service and sales support activities for ABB Motion Service, with a primary focus on variable speed drives and associated automation solutions. You will work closely with customers across industrial segments to provide troubleshooting, commissioning, maintenance, and modernization support while identifying service opportunities that enhance equipment performance and reliability. By combining strong technical expertise with customer engagement skills, you will contribute to service growth and customer satisfaction in the Vietnam market.
The work model for the role is: Hybrid #LI-Hybrid
This role is contributing to the Motion Service across Vietnam and based in Ha Noi.
You will be mainly accountable for:
Delivering field service activities for ABB motors and drives, including installation, commissioning, troubleshooting, maintenance, repairs, and technical support to ensure optimal equipment performance and customer satisfaction.
Conducting site surveys, technical assessments, and requirement gathering to identify customer needs, recommend suitable service solutions, and support modernization and retrofit opportunities.
Preparing technical and commercial proposals in collaboration with internal stakeholders, supporting service sales activities, and contributing to service order growth and business targets.
Building strong customer relationships while ensuring compliance with ABB safety, quality, and operational standards, and providing timely service reporting and documentation.