Field Services Engineer

Responsibilities
Location:Bac Ninh Province
Prepare equipment resources and scheduling for onsite campaign
Maintenance of the various calibration software platforms.
Calibration station setup / teardown
Perform safety test on equipment
Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
Deal directly with customer requests and inquiries, ensures customer satisfaction
Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers
Establish and maintain close communication with customers to ensure we capture and meet customer expectation
Compile OOT report for customer notification or problem resolution
Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
Ensure calibration services comply with ISO/IEC 17025 requirements
Setup new calibration capability for Keysight and multi-vendor products
Validate the new procedures, use of technical manuals
Investigate out of tolerance of measurement standards and implement corrective action
Serve as an internal resource on technical issues support
Deliver other assignments as provided
Qualifications
Bachelor's Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
Experience in DC & low frequency and RF & microwave metrology
Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
Onsite Calibration fundamentals knowledge, ESD precaution awareness
Must be able to work with minimal supervision and interface effectively with team members and customers
Demonstrate good customer engagement, interpersonal and communication skills
Must be flexible and capable to work in a changing priorities environment