Finance & Accounting Officer

Job Overview
The Deputy Manager - Operations will manage the day-to-day operations of the Visa Application Centre, ensuring optimal efficiency, customer service, and productivity. Additionally, the role involves driving performance goals to align with organizational objectives and service standards.
Duties & Responsibilities
Operational Management and Compliance
• Oversee daily administrative tasks, including document processing, cash handling, and data recording.
• Ensure accurate and timely documentation, scrutiny, and verification for visa processing, and maintain thorough records of all application data.
• Handle cash and banking transactions, if assigned, while ensuring the overall security of both physical assets and data at the Visa Application Centre (VAC).
• Manage the logistics of passport delivery to consulates, applicants, or logistics companies, ensuring adherence to SLAs and SOPs.
• Ensure visa application accuracy, eliminating address errors and maintaining compliance with service standards and ethical guidelines.
• Continuously improve productivity, security, and process compliance by participating in regular self-development training and certifications.
Customer Relations and Business Development
• Handle escalations from staff and applicants, with a focus on improving customer satisfaction and enhancing productivity.
• Address customer inquiries, concerns, and feedback in a timely manner.
• Enhance the overall customer experience by offering best-in-class service and leveraging language proficiency for clear communication with both internal and external stakeholders.
• Maintain a high level of customer service, offering Value-Added Services (VAS) to meet and exceed revenue targets while ensuring customer satisfaction.
• Strengthen relationships with stakeholders to facilitate smooth communication and promote business growth.
Security and Compliance Management
• Oversee security at the Visa Application Centres, ensuring adherence to Corporate Security Policies, environmental guidelines, and ISO standards.
• Ensure strict compliance with all operational processes, SLAs, and SOPs, while maintaining high productivity and aligning with industry standards.
Environment, Social & Governance
• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines
Anti Bribery Management Systems (ABMS)
• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
a. Understanding of ethical standards and the importance of integrity in business practices.