FO - Night Manager

1. Night Front Office Operations
Oversee Front Office operations during the night shift.
Ensure smooth check-in and check-out operations.
Monitor room availability and room status.
Ensure accurate guest and reservation information.
Coordinate overnight operational requirements.
2. Guest Experience
Welcome and assist guests professionally.
Handle guest requests and concerns promptly.
Resolve guest complaints and service issues effectively.
Follow up on special requests and VIP requirements.
Ensure a comfortable and seamless overnight experience.
3. Night Audit & Financial Control
Monitor completion of night audit procedures.
Review daily Front Office transactions and reports.
Ensure accuracy of cash handling and financial records.
Verify room charges and other overnight transactions.
Report discrepancies to the appropriate department.
4. Team Leadership
Supervise and support Front Office Associates during the night shift.
Assign duties and monitor work performance.
Conduct shift briefings and handovers.
Coach Associates on service standards and procedures.
Maintain teamwork and service efficiency.
5. Resort Operations & Safety
Conduct regular overnight property inspections.
Monitor safety, security, and service standards.
Coordinate with Security and Engineering on operational issues.
Respond appropriately to emergencies and incidents.
Escalate critical issues to the Manager on Duty or relevant management.
6. Communication & Handover
Coordinate with Housekeeping, Security, Engineering, Finance, and other departments.
Maintain effective communication with overnight operational teams.
Record important incidents and outstanding matters.
Provide accurate shift handover to the day team.
Perform other duties assigned by the Front Office Manager.