Food & Beverage Supervisor | Giám Sát Nhà Hàng

* Role
- Supervise daily Food & Beverage operations and lead the service team to deliver personalized, professional, and memorable guest experiences in accordance with Amanoi service and luxury hospitality standards.
* Responsibilities
- Supervise daily outlet operations and ensure smooth, efficient service.
- Conduct team briefings, assign duties, and ensure proper mise-en-place and outlet readiness.
- Train, coach, and supervise team members on service standards, policies, and procedures.
- Ensure consistent implementation of the sequence of service and established F&B standards.
- Maintain strong knowledge of food, beverages, menus, and resort facilities.
- Support the service team during busy periods, keeping guest experience as the priority.
- Build positive guest relationships, anticipate needs, and personalize service whenever possible.
- Handle guest feedback, complaints, and special requests promptly and professionally.
- Promote and upsell F&B and resort products and services.
- Monitor equipment, supplies, breakage, wastage, and maintenance requirements.
- Ensure compliance with hygiene, cleanliness, health, safety, security, and emergency procedures.
- Work closely with the Outlet Manager and F&B management to continuously improve service quality and guest satisfaction.