Fraud Detection Analyst
Ngân hàng TNHH một thành viên United Overseas Bank (Việt Nam)
Địa điểm làm việc: Hồ Chí Minh, Thừa Thiên Huế
Hết hạn: 29/07/2023
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
- Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely
- Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
- Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
- Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
- Responsible for shift/daily/weekly reports.
- Proactive escalate and follow-up on resolving system incident and fraud incident.
- Able to work on a 24x7 shift. Meet the productivity and quality expectations for this function.
- Process offline requests from Acquirers, CPO, and other operating units in a timely manner.
- Meet expected service levels in handling CPO inbound calls.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
- Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely
- Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
- Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
- Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
- Responsible for shift/daily/weekly reports.
- Proactive escalate and follow-up on resolving system incident and fraud incident.
- Able to work on a 24x7 shift. Meet the productivity and quality expectations for this function.
- Process offline requests from Acquirers, CPO, and other operating units in a timely manner.
- Meet expected service levels in handling CPO inbound calls.
Yêu cầu
Job Requirements
- 3 - 5 years of relevant experience in a related role
- Ability to read, write and speak English fluently is mandatory. Good communication skills.
- Must be willing to work on rotating shifts to provide 24x7 coverage
- Able to work with minimum supervision. Ability to multi-task and prioritize work
- Strong analytical and problem-solving skills.
- Experience working in banking services, call center, retail, etc.
Apply now and make a difference.
We will review carefully your application and be in touch if your profile is shortlisted.
- 3 - 5 years of relevant experience in a related role
- Ability to read, write and speak English fluently is mandatory. Good communication skills.
- Must be willing to work on rotating shifts to provide 24x7 coverage
- Able to work with minimum supervision. Ability to multi-task and prioritize work
- Strong analytical and problem-solving skills.
- Experience working in banking services, call center, retail, etc.
Apply now and make a difference.
We will review carefully your application and be in touch if your profile is shortlisted.
Quyền lợi
Annual Salary Review & Performance Bonus
Healthcare Insurance Policy; Annual Health Check-Up Program
Staff Housing Loan Policy (Mortgage); Tenure Policy (Long-service award); Annual Paid Leave, etc.
Healthcare Insurance Policy; Annual Health Check-Up Program
Staff Housing Loan Policy (Mortgage); Tenure Policy (Long-service award); Annual Paid Leave, etc.
Thông tin khác
Ngày Đăng Tuyển
29/06/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Bảo hiểm, Ngân hàng, Tài chính/Đầu tư
Kỹ Năng
Fraud Risk Management, Fraud Management, Fraud Detection, Customer Service, Risk Management
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
29/06/2023
Cấp Bậc
Nhân viên
Ngành Nghề
Bảo hiểm, Ngân hàng, Tài chính/Đầu tư
Kỹ Năng
Fraud Risk Management, Fraud Management, Fraud Detection, Customer Service, Risk Management
Ngôn Ngữ Trình Bày Hồ Sơ
Bất kỳ
Thông tin chung
- Ngày hết hạn: 29/07/2023
- Thu nhập: Thương lượng
Giới thiệu công ty
Xem trang công ty
United Overseas Bank (UOB) là một trong những ngân hàng lớn nhất Singapore và hoạt động ở nhiều nước Đông Nam Á bao gồm cả Việt Nam. Với hơn 80 năm kinh nghiệm trong ngành ngân hàng và sự hiện diện mạnh mẽ trên thị trường, UOB đã trở thành một trong những đối tác tài chính tin cậy của các doanh nghiệp và cá nhân.
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