Fraud Risk & Control Policy Manager

Key Responsibilities
Develop and own fraud risk management strategies, policies, and governance frameworks across Mobility, Food, Delivery, and Customer-related fraud.
Identify emerging fraud trends, schemes, and vulnerabilities across markets, providing actionable recommendations for risk mitigation.
Design and strengthen preventive, detective, and corrective controls across driver lifecycle, trip operations, incentive programs, and payment ecosystems.
Conduct fraud risk assessments to identify control gaps in products, operations, business processes, and new market launches.
Lead the fraud prevention roadmap, prioritizing initiatives based on risk exposure, business impact, and ROI.
Partner with Product, Operations, Data, Compliance, and other stakeholders to embed effective fraud controls into business processes.
Requirements
Bachelor's degree in Finance, Risk Management, Business Administration, Economics, Data Analytics, or related fields.
5+ years of experience in Fraud Risk Management, Internal Control, Risk Management, Compliance, Investigations, or related functions.
Strong understanding of platform-based businesses such as ride-hailing, mobility, food delivery, fintech, e-commerce, or digital marketplaces.
Experience developing fraud policies, investigation frameworks, and control environments.
Strong analytical and problem-solving skills with the ability to translate fraud insights into practical business solutions.
Excellent stakeholder management and cross-functional collaboration skills.
Experience working in regional or multi-market environments is a strong advantage.
Professional certifications (CFE, CAMS, CIA, CRMA, or equivalent) are preferred.