FRONT OFFICE ENGINEER_CORE_VAS (HTE)CÔNG TY CỔ PHẦN DỊCH VỤ KỸ THUẬT VIỄN THÔNG HÀ NỘI
Nơi làm việc: Hà Nội
Ngành nghề: Hành chính - Văn phòng, Quản lý điều hành, Lễ Tân
Lương: from 15,000,000 to 25,000,000
Hình thức: Toàn thời gian
Ngày đăng: 26/06/2024
Hạn nộp: 26/07/2024
- RESPONSIBILITY:
- Be able to perform Alarm Surveillance, Trouble Ticket, Work Order Management, Change Management Monitoring for 1st Level Service Restoration Activities.
- Be able to manage complaints from Customer Care.
- Be able to ensure Adherence to all Processes.
- Be responsible to escalate within the department/ group as well as to service support units/ supplier partner functions so that service layer may be maintained at specified level.
- Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/ Front Office Manager.
- Be able to send/receive/follow up with trouble reports sent to the delivery units/ supplier/ customer.
- Be responsible for Remote Service Corrective, Preventive Maintenance.
- DAILY ACTIVITIES:
- Ensure attendance to be on time according to 24/7 Rotation Shift Roster.
- Ensure all relevant information is captured and communicated during shift handover.
- Monitoring of all alarms on MSS, BSS, GPRS, MPBN, RAN, Transmission via NMS, VAS Nodes when required.
- Trouble reporting of creation, update and closure of generated alarms and complaints.
- Ensure the quality of the content in trouble ticket is maintained.
- 1st line trouble shooting of generated alarms and complaints.
- Fault Escalation to relevant parties/delivery units
- Ensure inter working relationship and co-ordination of Fault origins with other Vendors.
- Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
- Ensure the operative performance at specified level according to the contractual SLA and KPI.
- QUALIFICATIONS AND REQUIREMENTS:
- Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields
- Minimum 2+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of CORE and VAS network equipment
- Good experience in Mobile Network with technology of 2G, 3G and 4G
- Good experience in Backbone network
- Good English language skill (spoken and written)
- BENEFIT:
- Salary from 15,000,000 to 25,000,000 VND/ month depending on qualifications, experience, and competitive energy.
- The Company fully implements social insurance, health insurance, and unemployment insurance.
- Purchase additional 24-hour extended insurance.
- Work in a dynamic and creative environment.
- Trained and developed in a real environment.
- Consideration for salary increase and job position change based on actual capacity.
- Participate in large-scale cultural and sports activities.
- 13th month salary bonus, holiday bonus 2/9; 30/04; New Year, Lunar New Year, KPI bonus; Project performance rewards...
- Enjoy birthday party benefits.
- Full leave for holidays, Tet, filial piety, rejoicing... according to current Codes and Laws.
- WORK LOCATION:
- Office: 5th Floor, Leadvisor Tower, No. 643, Pham Van Dong Street, Co Nhue 1 Ward, Bac Tu Liem District, Hanoi.
- APPLICATION INFORMATION:
- Contact details to apply: [protected info] or Contact [protected info]
Nộp hồ sơ liên hệ
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Vị trí FRONT OFFICE ENGINEER_CORE_VAS (HTE) do công ty CÔNG TY CỔ PHẦN DỊCH VỤ KỸ THUẬT VIỄN THÔNG HÀ NỘI tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương from 15,000,000 to 25,000,000, tìm thêm việc làm về FRONT OFFICE ENGINEER_CORE_VAS (HTE) hoặc công ty CÔNG TY CỔ PHẦN DỊCH VỤ KỸ THUẬT VIỄN THÔNG HÀ NỘI ở các link phía trên
Giới thiệu công ty
CÔNG TY CỔ PHẦN DỊCH VỤ KỸ THUẬT VIỄN THÔNG HÀ NỘI việc làm
Tòa nhà Capital Building, 58 Kim Mã, P Kim Mã, Ba Đình, Hà Nội
Quy mô: Từ 1000 - 5000 nhân viên