Front Office Manager

Fraser Residence Hanoi

Địa điểm làm việc: Hà Nội

Hết hạn: 15/02/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

To control the day-to-day operations of the Front Office.
To maintain close contact with guests to build up good relationships especially with return guests.
To fine tune services of the Front Office operations, and have a good eye for details.
To liaise closely on a daily basis with all other departments in Rooms Division in order to ensure effective communication and collaboration with all parties concerned.
To ensure guest comments are followed up and acted upon without delay.
To assist in the preparation of budgets.
To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.
To update all manuals, policies and procedures, when required.
To carry out regular training in order to ensure the highest levels of performance are maintained at all times.
To work closely with Duty Manager & Security Department in handling and resolving incidents affecting in-house guests.
To have good knowledge and understanding of all emergency procedures and hotel policies.
To ensure the main entrance and driveway is free of obstruction and traffic congestion at all times, especially so during VIP's visit or function.
Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections
Maintain good interpersonal relationship between hotel management and guests.
Assist the Learning & Development Manager in planning, organizing and conduct training for all the Front Office staff.
To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for staff on medical leave or any other leave.
To ensure that room occupancy forecast is not overbooked by the Reservation's staff and to maximize room revenue.
To relief the Assistant Manager when they are off or take annual leave. To work shift whenever necessary.
Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and necessary.
Conduct all the morning/afternoon briefing with the FO team, linked with night shift
Preparation of Front Office monthly reports, commenting on key performance indicators.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

Yêu cầu

Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capacity
Strong leadership, interpersonal and training skills
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Quyền lợi

As Company's policies

Thông tin chung

Ngày hết hạn: 15/02/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

We are the World's Leading Serviced Apartments and Hotel Residences Conceived with the lifestyle preferences of today's discerning travellers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings - the Gold-Standard Fraser Suites, Fraser...

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