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Mô tả công việc
GENERAL MISSION
Behaves and acts in an exemplary fashion, embodying the brand mindset
Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
Ensures the respect of procedures and hygiene and safety standards
Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services
Manages headcount and organization for optimum efficiency in compliance with legislation
Helps the department meet its targets
Helps increase hotel revenue through his/her sales efforts
Is regularly available in the hotel lobby and reception
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
Anticipates guests' needs and takes them into consideration
Handles any guest complaints that are not settled directly by members of the team
ADMINISTRATIVE RESPONSIBILITIES
Ensures that invoicing and cash operations procedures are respected
Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
Draws up the annual budget for the department, analyses result and implements any corrective actions required
Manages the department's headcount for optimum efficiency
Makes sure that norms, standards and indicators are properly implemented and carries out regular checks. Suggests improvements if necessary
Trains the team to use the appropriate sales pitches and supervises implementation
Yêu cầu
Bachelor's degree in hospitality management, Tourism Management, or a related field.
At least 3-5 years of experience in a front office managerial position or equivalent role at a 4- or 5-star hotel.
Good English communication skills (additional foreign languages are a plus).
Strong leadership, management, and staff training skills.
Excellent problem-solving and decision-making abilities.
In-depth understanding of international hotel service standards.
Proficient in hotel management software (Opera PMS) and office computer skills.
Other requirements:
Good appearance and professional demeanor.
High sense of responsibility and ability to work under pressure.
Flexible working hours (willing to work on weekends and holidays).
Quyền lợi
Competitive salary, commensurate with qualifications and experience.
Monthly service charge bonus based on the hotel's business performance.
Holiday and Tet (Lunar New Year) bonuses, along with other bonuses as per company policy.
Full participation in statutory insurance schemes (Social Insurance, Health Insurance, Unemployment Insurance) in accordance with the law.
Meal allowance during working shifts, as well as provided uniforms and necessary equipment.
Annual leave and public holidays as regulated, with flexible arrangements to suit the nature of hotel operations.
Opportunities for training and professional development, including both internal and external training programs.
A professional and dynamic working environment with many opportunities for career advancement.
Thông tin khác
Số lượng
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Du thuyền
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc,
phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
[protected info]:10
Thông tin chung
- Ngày hết hạn: 30/08/2025
- Thu nhập: Thỏa thuận
Nơi làm việc
- Nơi làm việc
- Thành Phố Hạ Long - Quảng Ninh
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