• Manage Operation team to ensure smooth daily deliveries and address any problems happening during the day.
• Monitor to meet key operational KPIs on: On Time, Fill Rate, Incident Rate, Wastage Rate.
• Measure and ensure productivity of Operation and
Shipper team to meet cost KPI on Fulfillment Cost and Last Mile Cost.
• Design KPI, bonus scheme and execute to improve lead time, accuracy and efficiency at every stage of the operation process.
• Collaborate with relevant departments to address happening issues, execute inter-department projects to meet the company's objectives.
• Build excel base operation system and shift them to internal system with our internal tech team step by step.
• Manage inventory, implement prevention methods to control operation loss.
• Lead Delivery Ops team, address challenges related to shippers. Monitor and balance between in-house and external logistics parties for best efficiency.
• Monitor overall operational system, ensure data readiness, security and smoothness for operation.
• Collaborate with Technology team to design and implement long-term operation system.
• Manage layouts, facilities, equipment in the warehouse.
• Build long-term warehouse solution by equipping with lean process and modern technology and devices to boost the operation efficiency.
• Hire staff for operation, enhance communication, conduct training & mentoring to various team members.
• Participate in other relevant projects assigned by Line Manager.
• Experience of managing team size of 50+ people/ 300+ fulfillment orders per day
• Business English
• 3+ years in similar roles
• Proactive, self-motivation, result-focus, Eager to learn new things.
• Good communication skills, hard and smart working, enthusiasm.