JOB DESCRIPTION
1.Conduct in-depth analysis of
customer needs, product models, and market benchmarks
.
Participate in the detailed design of products, including
product structure, policies, eligibility criteria, processes, and other relevant requirements
.
2.Oversee market research activities supporting the development of new products and enhancements to existing products.
3.Oversee the development of products for
high-value Corporate Customers
, ensuring alignment with customer needs and business performance:
Conduct in-depth analysis of
customer data, customer behavior, and product performance
.
Propose high-value-added product solutions.
Recommend
pricing models and product structures
.
4.Design, coordinate the development, and manage
Corporate Customer experience
:
Conduct in-depth analysis of customer experience data, including
NPS, CSAT, VOC, and customer behavior
.
Propose customer experience design solutions and customer journey improvements.
Standardize
customer experience (CX) measurement methodologies
across products and channels.
5.Organize and implement the development of requirements/specifications for new or enhanced products, and control the integration and implementation of
Corporate Customer Products
developed by the unit on internal software systems (e.g.,
CRM, BPM, CMV, BizMB
) and/or partner platforms.
6.Oversee the management of
Corporate Customer Product performance (P&L)
:
Provide in-depth assessment and advisory on
Corporate Customer Product pricing models, profit management methodologies, and market benchmarks
.
Standardize methodologies for
P&L calculation and cost allocation across Corporate Customer Product portfolios
, and assess financial risks and compliance implications when adjusting prices and fees.
Handle
complex and low-profit products
, identifying opportunities for optimization.
7.Oversee and provide
in-depth advisory on Corporate Customer Product solutions and business processes
:
Standardize training materials and participate in
training and coaching sales teams and relevant specialists
.
Provide support in handling
complex sales cases and customer solutions
.
CAREER LEVEL REFERENCE
Candidates are encouraged to refer to the descriptions below to assess their experience and select the appropriate career level:
• Specialist (Level 1-3):
Directly perform professional and functional responsibilities. The higher the level, the greater the degree of autonomy and complexity of work.
• Senior Specialist:
Take responsibility for the results of a specific area of expertise and provide guidance to Specialists within the team. Generally suitable for candidates with 5-8 years of experience who have independently managed an end-to-end functional area.
• Product Director / Product Expert:
Lead a key professional area or critical product within the unit and provide in-depth professional expertise and consultation to relevant functions. May manage or coordinate a team. Generally suitable for candidates with 8-12 years of experience, with strong subject-matter expertise and experience in leading a team.
• Senior Expert:
Provide professional leadership and strategic direction at the bank-wide level; directly advise Division Directors and senior management on strategies within the assigned area. May manage or coordinate a team. Generally suitable for candidates with more than 12 years of experience who are recognized as leading experts in their field.
Note: Years of experience are provided for reference and benchmarking purposes only and are not mandatory requirements.
JOB REQUIREMENTS
Bachelor's degree in
Economics, Finance, Banking, Business Administration, Marketing
, or related fields.
At least
5 years of experience in customer experience management, customer service, or service quality management
.
Management experience in the financial/banking sector is preferred.
Professional certifications such as
CFA, FRM, PMP
, or other relevant professional qualifications are preferred.
TOEIC score of 700 or above
, or an equivalent English certification.
Application Instructions:
Apply directly on the MB Bank recruitment page on [protected info]
MB Bank requires applicants to provide the following details:
Personal information: Full name, Date of birth, Gender
Contact phone number and Email
Education level, Graduating school
Work experience
3 to 5 standout skills
Why should you apply directly via
[protected info]
?
Your application will be assessed quickly.
Applicants should regularly check their email and phone to ensure they don't miss the interview schedule.
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