Giám Sát Gian Hàng - Responsible ( Assistant Section Manager)

Product/Commercial/Visual Management:
- Ensure shop floor layout and new lines are merchandised according to according to/follow the Company guidelines/ operational policies and procedures.
- To be aware of the daily and monthly budgets to meet and exceed them.
- Analyze daily business information & data and reacts to it accordingly.
- Be in charge of planning the commercial and visual activity of the store in a daily/ weekly/ seasonal manner.
- Work alongside the management team to ensure that the best RFID (Radio Frequency Identification) practice is in place at all times.
- Control product level in the store.
Team Management:
- Managing and motivating the sales team to increase sales and ensure business efficiency.
- Be aware of the daily and monthly sales target to meet and exceed them.
- Communicate with the management team on a daily basis with information regarding personnel and product.
- Ensure standards are maintained during the day and at closings.
Customer Service:
- Ensure a high level of customer service is offered in the store.
- Monitor and support customer service action plans.
- Solve and manage customer issues as they arise and refer to the senior management team when necessary.
- Understand and reinforce the company return policy.
- Support customer service with product knowledge and awareness of the New arrivals, Replenishment of best sellers & Offering alternatives.
Team Management:
- Lead and keep a high level of motivation within the department.
- Guarantee the adequate induction and follow up on training for new team members.
- Assist in the development and retention of an effective team.
- Get involved in performance management of sales assistants (I.e. sickness/ absence, lateness, returns to work, etc).
Health and Safety:
- Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens.
- Be aware of the risks employees and customers are exposed to and to be aware of safe work practices and company procedures to overcome them.