Giám Sát Lễ Tân - Front Office Supervisor

MAIN RESPONSIBILITIES
• Ensure professionalism and accuracy with information and billing during guests' arrival and departure.
• Achieve an accurate and logical work sequence.
• Follow procedures for cash and security at Front Desk.
• Ensure reservations have correct tariffs and up-selling techniques.
• Ensure messages are accurate and passed on promptly.
• Provide business corner services as required, with correct charges posted to guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Contribute to cost control through energy conservation, correct storage of all materials, and use of equipment per operating standards and manufacturers' specifications.
OTHER
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Attend training programs and meetings as directed to constantly improve skills and knowledge.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Follow the expectations and guidelines outlined in the Accor Employee Handbook and the Hotel Staff Handbook.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request as required by your supervisor or Hotel Management