Giám sát nhà hàng I F&B Supervisor

- Provide hands-on support and assistance to Food and Beverage associates to ensure highest level of service and courtesy that are provided to the guests
- Resolve guest complaints and Respond to guest requests in a professional and timely manner
- Receive, record and make any necessary arrangments for reservation and special functions in the Restaurant
- Maintain stock control
- Conduct team briefings, meetings, and trainings as directed by Restaurant Manager to keep staffs informed of current promotions, daily specials/events
- Maintain all associates' roster and update actual records where applicable
- Assist Restaurant Manager to maintain Departmental Standard Operating Procedures
- Ensure all colleagues have a thorough working knowledge and follow SOPs at all times
- Supervise the level, consistency, and quality of all menu items
- Supervise all aspects regarding hygiene and cleaning activities for back of the house area and dining area
- Complete daily server and cashier reports
- Take responsibilities of operational issues in the absence of Restaurant Manager