Giám Sát Sản Xuất/ Production Supervisor

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Who We Are
At Pixelz, we partner with commercial photography studios to meet every deadline through large-scale image editing services powered by reliable AI technology.
We have invested years in people and software development to create a leading time-saving post-production tool: Pixelz Platform. This platform is driven by S.A.W.TM, an AI-integrated digital orchestration and production system combined with an experienced team of image retouchers. As a result, Pixelz delivers post-production services with high speed, consistent quality, and exceptional scalability.
Pixelz is currently trusted by leading brands across various industries, with over 95 million product images processed. Founded in Denmark, Pixelz now has a global presence with offices in 6 countries and a team of over 500 employees.
Our vision is to transform how product image management and studio operations are handled at organizations worldwide, driving breakthrough changes for customers-from profit optimization to efficient time management.
Role Purpose
Responsible for supervising the production activities of an image editing team, ensuring progress, quality, and compliance with technical standards; while serving as the main point of contact for 1 production step, working with stakeholders and partners (vendors) to enhance the quality and efficiency of this skill.
Production Team Management
Manage shift operations: monitor progress, workload, and operational metrics (Live View, image flow, productivity, quality).
Arrange and coordinate personnel (PE, QC) according to production plans and actual resources.
Ensure team members understand and follow technical standards (Standard, Template, Workflow...) when changes occur.
Track, analyze, and resolve team quality issues, including Customer Rejects.
Coach, evaluate capability, and build development plans for team members; ensure employees participate in training according to the roadmap.
Coordinate with HR on personnel matters: rewards, discipline, regulations, policies, and address employee inquiries.
Responsible for One Production Step
Act as the focal point for managing performance and quality of one production step: master standards, workflows, and client requirements for the skill.
Monitor and analyze quality (Customer Reject, Internal Reject) and efficiency (processing time, productivity) of the skill across all participating teams, offices, and vendors.
Lead or participate in improvement projects for skill quality and productivity; propose and implement solutions.
Collaborate to build and update standards, guidelines, sample image sets, and training content for the skill.
Work directly in English with stakeholders (CS/AM, IS, QC, regional offices) and vendors: convey standards, provide quality feedback, align on action plans.
Participate in Pilot/Onboarding projects for new clients involving the designated Production step.
Other duties and requirements to achieve performance and quality goals.
Other Duties
Support & Backup: Support and cover for other Production Supervisors during absences or sudden workload spikes.
Knowledge Sharing: Share knowledge and experience regarding the assigned Production step with other Production Supervisors and teams.
Technical Support: Assist in troubleshooting technical and system issues impacting quality and operational efficiency.
Reporting & Improvement: Prepare operational reports as required; participate in AI-related projects and image workflow optimizations.
Other duties as assigned by higher management.