Gift Ordering Specialist

Job Overview The Gift Ordering Specialist is responsible for managing gift order processes at the Ship-to level and across multiple shipping points. This role works closely with Marketing, Customer Supply Chain, Commercial, shipping points, and customers to ensure accurate gift allocation and timely delivery.
Key responsibilities include:
Managing gift allocation for customers and coordinating deliveries across multiple shipping points.
Entering gift orders into the designated order management system and preparing delivery plans for each shipping point.
Collaborating with internal teams and external partners to ensure compliance with company standards and the smooth execution of gift-related processes.
Responsibilities
Gift Master Data Management
Maintain gift master data for all Modern Trade (MT) and digital commerce customers, ensuring data accuracy and obtaining the necessary approvals from authorized personnel.
Gift Order Management
Calculate the appropriate gift quantities for each sales order based on approved gift master data.
Receive and process requests for gifts delivered separately from regular orders, ensuring compliance with relevant procedures and the availability of required approvals and supporting documents.
Upload gift orders and delivery plans into the designated order management system.
Customer Service
Act as the central point of contact among customers, transporters, and internal distribution teams to resolve delivery issues related to customer warehouses, delivery timing, orders, transportation, company warehouses, documentation, promotional gifts, and master data.
Receive and handle customer complaints, inquiries, and requests, resolving them directly or coordinating with relevant teams within agreed service-level timelines.
Requirements
Soft Skills
Proactive and customer-oriented mindset.
Good interpersonal and problem-solving skills.
Meticulous, thorough, and detail-oriented.
Strong sense of accountability and responsibility.
Professional Skills
Good understanding of product categories, service levels, and customer experience.
Proficient in Microsoft Excel and PowerPoint.
Education & Experience
Bachelor's degree.
1-2 years of experience in Customer Service, Customer Management, Planning, Supply Chain, or a related field is preferred.