Global Customer Success Manager

Địa điểm làm việc: Toàn Quốc

Hết hạn: 20/06/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Department: Global Customer Success
Type: Full-time
Working hour: 5PM - 2AM
Level: Senior (Non-manager)
JOB RESPONSIBILITIES
Take proactive ownership and oversee the success of a designated portfolio of ELSA customers, primarily situated in the US and LATAM locations.
Craft personalized success plans for each client aimed at fostering ELSA product adoption, expansion, and loyalty within the portfolio.
Collaborate closely with the Sales team to devise tailored account strategies for individual customers, aimed at achieving retention and upselling objectives.
Lead the onboarding and implementation process for new clients, establishing expertise in ELSA products.
Forge and sustain trusted advisor relationships at the executive level, providing consultancy on clients' internal learning and development strategies.
Engage with internal stakeholders, including renewals managers for retention, sales for upselling, and marketing for customer events, to drive collaborative success.
Take charge of developing internal and customer-facing processes, initiatives, and materials to enhance the effectiveness and efficiency of the Customer Success department.

Yêu cầu công việc

Proficiency in English (C2 level) and either Portuguese or Spanish at a business level, with Vietnamese being an optional additional asset.
Possess over three years of experience in B2B customer success, account management, consulting, or sales, with a preference for SaaS exposure.
Demonstrate a strong inclination towards continuous learning and possess a curious, lifelong learning mindset.
Have prior experience collaborating with intricate organizational structures.
Capable of cultivating and maintaining trustworthy relationships with key decision-makers.
Exhibit exceptional verbal and written communication abilities.
Demonstrate adeptness in project management and time management.
Display a passion for teamwork and a dedication to contributing to the development of a top-tier, enterprise-level global customer experience.
We acknowledge that not everyone may fulfil all the listed criteria. Nevertheless, we recognize the value that diverse backgrounds and experiences can bring to our organization. If you believe your unique background could contribute positively to our company, we encourage you to apply, as we welcome applicants from all backgrounds.

Quyền lợi được hưởng

Competitive salary
Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
ELSA Premium Account
Premium Health Insurance
Fun energetic team; international & collaborative culture
Opportunities to grow professionally and play a critical role to shape the next stage of the company's growth
Experience the true spirit of a fast growing and well funded Silicon Valley startup

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Nộp hồ sơ liên hệ

Công ty TNHH ELSA VIỆT NAM

Giới thiệu công ty Xem trang công ty

Công ty ELSA là một nhân tố tiềm năng trong cộng đồng khởi nghiệp, được thành lập tại San Francisco với văn phòng kỹ thuật tại Lisbon. Tầm nhìn của chúng tôi là giúp mọi người sử dụng ngoại ngữ với đủ sự tự tin, từ đó có được cuộc sống tốt đẹp hơn và nắm bắt nhiều cơ hội nghề nghiệp.

ELSA (English Language Speech Assistant) is a startup founded in 2015 by Stanford alum Ms. Vu Van, and Dr. Xavier Anguera, a veteran in speech recognition and AI. ELSA's app, which is called ELSA Speak, listens to the way language learners pronounce words, sentences or conversations to pinpoint exact errors and provide real-time, accurate feedback on their pronunciation mistakes with specific suggestions on how to improve. The company built its own proprietary speech technology using deep learning and A.I. to detect people's pronunciation mistakes with 95%+ accuracy. Based in San Francisco, ELSA has raised $27 million in capital and is backed by leading VCs in Silicon Valley, Southeast Asia and Japan. ELSA Speak is available for iOS and Android and is used by more than 22 million users in over 101 countries. The company has offices in Portugal, Vietnam, India, Indonesia and Japan. ELSA has been recognized as Top 5 Best Artificial Intelligence Apps (by Research Sniper); and Top 4 Companies Using AI To Transform The World (by Forbes).

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