Global Service DeskCông ty Cổ phần dịch vụ SPS
Nơi làm việc: Hồ Chí Minh
Ngành nghề: IT phần mềm, IT / Phần mềm / IOT / Điện tử viễn thông
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 25/09/2024
Hạn nộp: 24/10/2024
Mô tả công việc
Mô tả Công việc
Principles duties:
The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.
In this role, your job will split:
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations.
Another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements.
Responsibility:
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer.
Be accountable for technical aspects in Global Service Desk.
Work together with Engineering Teams and ensure smooth handover to L1.
Implement process or service changes where required to improve service performance.
Remote issues troubleshooting.
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations.
Another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements.
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer.
Be accountable for technical aspects in Global Service Desk.
Work together with Engineering Teams and ensure smooth handover to L1.
Implement process or service changes where required to improve service performance.
Remote issues troubleshooting.
Principles duties:
The DWPS Senior Operations Specialist will be a part of the global service desk technicians' team in the Digital Workplace Services organization. The team is primarily an L1-L2 support team providing incident and request management to a global business.
In this role, your job will split:
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations.
Another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements.
Responsibility:
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer.
Be accountable for technical aspects in Global Service Desk.
Work together with Engineering Teams and ensure smooth handover to L1.
Implement process or service changes where required to improve service performance.
Remote issues troubleshooting.
50% of time will be expected to manage the day-to-day tickets efficiently and effectively, especially tickets escalations.
Another 50% of your time, you will participate in major changes and technically oversee L1 activities, by ensuring all activities are covered by Standard Operating Procedures (SOPs), including working on procedures improvements.
Provide L2 end user support, analyzing and fixing issues where appropriate, acting as escalation engineer.
Be accountable for technical aspects in Global Service Desk.
Work together with Engineering Teams and ensure smooth handover to L1.
Implement process or service changes where required to improve service performance.
Remote issues troubleshooting.
Yêu cầu công việc
Yêu Cầu Công Việc
Qualification:
At least 5 years of experience in working as IT Administrator
Accuracy and attention to detail, with good prioritizing skills
Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
Ability to work unsupervised using own initiative
Excellent communication skills, with a customer-oriented approach, languages: good at English communication.
Nice to have
Microsoft Endpoint Management certification
ITIL certification
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting [protected info]
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Qualification:
At least 5 years of experience in working as IT Administrator
Accuracy and attention to detail, with good prioritizing skills
Experience with M365 solutions (Azure AD, Intune, Office suite) and Windows 10/11 administration
Ability to work unsupervised using own initiative
Excellent communication skills, with a customer-oriented approach, languages: good at English communication.
Nice to have
Microsoft Endpoint Management certification
ITIL certification
What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting [protected info]
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes:
"By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
CLB thể thao
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
Công ty Cổ phần dịch vụ SPS việc làm
Số 177 Trung Kính, Yên Hòa, Cầu Giấy, Hà Nội
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Global Service Desk do công ty Công ty Cổ phần dịch vụ SPS tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Global Service Desk hoặc công ty Công ty Cổ phần dịch vụ SPS ở các link phía trên
Giới thiệu công ty
Công ty Cổ phần dịch vụ SPS việc làm
Số 177 Trung Kính, Yên Hòa, Cầu Giấy, Hà Nội
Quy mô: Từ 26 - 100 nhân viên