Customer Service/merchandiser Chinese or English (Global Supply Chain, Merchandising, Logistic/forwarding)

Job overview:
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
Key responsibilities:
● To response and ensure the customer inquiries and requests are addressed in a timely manner.
● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met.
● To handle customer complaints according to the Company procedures and service standards.
● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.
● To assist and back up other team members and provide support and report to Supervisor.