Grand Service Agent (Korean/Chinese Speaking)
The Grand Ho Tram
Địa điểm làm việc: Bà Rịa - Vũng Tàu
Hết hạn: 30/11/2024
- Chi tiết công việc
- Giới thiệu công ty
Thu nhập: Cạnh tranh
Loại hình: Toàn thời gian
Mô tả công việc
Mô tả Công việc
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Receive and administer wake up calls in a warm and timely manner.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Be well versed on city attractions and able to give directions.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Accurate, professional, , friendly and courteous on all guest calls.
Educated and trained on emergency procedures executing them calmly and efficiently.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Receive and administer wake up calls in a warm and timely manner.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Be well versed on city attractions and able to give directions.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Accurate, professional, , friendly and courteous on all guest calls.
Educated and trained on emergency procedures executing them calmly and efficiently.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Receive and administer wake up calls in a warm and timely manner.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Be well versed on city attractions and able to give directions.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Accurate, professional, , friendly and courteous on all guest calls.
Educated and trained on emergency procedures executing them calmly and efficiently.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Receive and administer wake up calls in a warm and timely manner.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Be well versed on city attractions and able to give directions.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Accurate, professional, , friendly and courteous on all guest calls.
Educated and trained on emergency procedures executing them calmly and efficiently.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Yêu cầu
Yêu Cầu Công Việc
One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge is preferred.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Exceptional and professional communication skills, both oral and written.
Organized, can multi-task, good problem solving skills and detail-oriented.
One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge is preferred.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Exceptional and professional communication skills, both oral and written.
Organized, can multi-task, good problem solving skills and detail-oriented.
Quyền lợi
Chế độ bảo hiểm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Thông tin chung
- Thu nhập: Cạnh tranh
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:
Hạn nộp: 30/11/2024
Giới thiệu công ty
Xem trang công ty
THE GRAND HO TRAM - Điểm đến nghỉ dưỡng và giải trí hàng đầu châu Á
Được biết đến là một trong những tổ hợp giải trí lớn nhất Việt Nam, The Grand Ho Tram cách Thành phố Hồ Chí Minh khoảng hai tiếng rưỡi di chuyển và bao gồm ba khu nghỉ dưỡng 5 sao: InterContinental® Grand Ho Tram, Holiday Inn Resort Ho Tram Beach và Ixora Ho Tram by Fusion với số lượng phòng nghỉ hơn 1,200 phòng gồm: gần 1,100 phòng Standard và Suite, 164 căn hộ và 46 biệt thự.
Với hơn 17 nhà hàng và quầy bar, 9 hồ bơi, 3 khu ...
Quy mô công ty
Từ 1000 - 5000 nhân viên
Việc làm tương tự
The Grand Ho Tram
Cạnh tranh
30/11/2024
Bà Rịa - Vũng Tàu
hỗ trợ doanh nghiệp
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