Groups and Convention Coordinator

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Groups and Convention Coordinator is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.
Groups and Conventions Coordinator Job Specifications:
Strong understanding of client programs and events
Perform Meeting Room Inspections, Cleanliness and Maintenance walkthroughs
Monitor Customer Personal and Practical Needs, anticipating their needs and making sure that they are satisfied throughout the entire day
Immediate Response is Key
Provide added services to repeat customers who may have hinted to something previously.
Provide feedback to other departments involved in planning and organizing the function
Meet and Greet Site inspections and attend necessary hotel planning meetings
Service Recovery (turn a negative experience into a positive experience before the guest departs the hotel)
Special projects when scheduling allows