Guest Assistant - Nhân Viên Chăm Sóc Khách Hàng

JOB RESPONSIBILITIES
 Guest information distributor in Azerai.
 Handling C/I and C/O, escort the guest to the room and accommodate special requests.
 Understand room status; know room location, types, room availability and room rate.
 Use suggestive selling technique to sell room and activities in or out of the hotel.
 Handling billing of the guest upon departure time.
 Stand by at front desk.
 Understand all guest activities details to inform to the guest.
 Aware and take care flight tickets of the guest.
 Charging of guest activities.
GENERAL OPERATION DUTIES
 Understanding of all hotel facilities and operation times of spa & restaurant.
 To always keep office area clean & tidy.
 To be aware of emergency procedures and always able to take proper
action.
 Understand telephone courtesy.
 To always be punctual and arrive at work as scheduled.
 To maintain high standard of personal grooming and hygiene.
 To always work closely with other Front Office staff and Front Office Manager
relating to guest services.
 To always maintain effective internal and external communication and make
sure to handle all calls in a very courteous manner.
 To ensure good teamwork amongst staff in the department.
 To maintain high degree of morale within department.
 To attend meeting, briefing and training as assigned by department head.
 Ensure all equipment at the front desk is in order for operation.
 To ensure all policies and procedures are adhered to.
 To assume other duties as assigned by The Front Office Manager.