Guest Experience Maker (Chinese Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Trung)

Deliver personalized guest service in line with Six Senses' vision, values, and brand standards, with a focus on Chinese-speaking guests.
Coordinate guest arrivals, departures, transfers, and warm welcome arrangements.
Handle guest requests, reservations, activities, and in-villa dining arrangements efficiently.
Maintain accurate guest profiles, preferences, and service records in the system.
Coordinate closely with internal departments to ensure seamless guest experiences.
Assist with spa bookings, billing, luggage handling, and valet services.
Proactively collect guest feedback, resolve concerns professionally, and ensure high guest satisfaction.
Maintain excellent grooming, service quality, and professional standards at all times.