Guest Experience Supervisor/ Giám sát Chăm sóc Khách hàngHoiana Hotels
Nơi làm việc: Quảng Nam
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Giao Dịch Khách Hàng
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 01/02/2023
Hạn nộp: 15/03/2023
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Essential Duties and Responsibilities - (Key Activities)
• Reports directly to and communicates with the Assistant Guest Experience Manager on all pertinent matters affecting guest service and Hotel operations.
• Responsible for coordinating the guest experience team based on guest requests and business demand.
• Responsible for motivating and mentoring the Guest Experience team
• Prepares suites for arrival by creating the atmosphere and setting the appropriate amenities.
• Responsible for excellent menu knowledge of all food & beverage outlets.
• Maintains guest preference profiles and tracks guests likes/dislikes.
• "Punches" all executive floor suites to ensure everything is in working order. Informs Property Operations when applicable.
• Keeps guest experience team well mannered and groomed as per company standard at all time.
• Maintains exemplary departmental standards of behavior and appearance and attitude at all times.
• Is thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
• Is responsible for training the guest experience team in the day to day tasks.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
• Responds to guest needs and resolves related problems.
• Ensures VIP guests receive special attention.
• Ensures front of house and back of house regularly for cleanliness.
• Ensure that the conditions of all the executive floor suites are consistently well maintained and equipped according to the company's standard.
• Ensure that the condition of the executive lounge pantry is well maintained and equipped.
• To provide 24/7 personalized service at the highest level befitting the five star standard
• To attend to all the wants and needs of the executive floor VIPs, and lead the guest experience team on the further action.
• Consistently seek new and innovative service initiatives to "wow" the executive floor VIPs.
• Ensures that all executive lounge equipment are accounted for and are always in good condition.
• Is fully conversant with all Hotel emergency procedures.
• Applies sales techniques to maximize revenue.
• Is fully aware of the credit policy of the Hotel.
• Performs related duties and special projects assigned.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Assumes other duties assigned by Management as required
• Reports directly to and communicates with the Assistant Guest Experience Manager on all pertinent matters affecting guest service and Hotel operations.
• Responsible for coordinating the guest experience team based on guest requests and business demand.
• Responsible for motivating and mentoring the Guest Experience team
• Prepares suites for arrival by creating the atmosphere and setting the appropriate amenities.
• Responsible for excellent menu knowledge of all food & beverage outlets.
• Maintains guest preference profiles and tracks guests likes/dislikes.
• "Punches" all executive floor suites to ensure everything is in working order. Informs Property Operations when applicable.
• Keeps guest experience team well mannered and groomed as per company standard at all time.
• Maintains exemplary departmental standards of behavior and appearance and attitude at all times.
• Is thoroughly aware of arrivals and departures of each day with emphasis on VIPs and groups.
• Is responsible for training the guest experience team in the day to day tasks.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel.
• Responds to guest needs and resolves related problems.
• Ensures VIP guests receive special attention.
• Ensures front of house and back of house regularly for cleanliness.
• Ensure that the conditions of all the executive floor suites are consistently well maintained and equipped according to the company's standard.
• Ensure that the condition of the executive lounge pantry is well maintained and equipped.
• To provide 24/7 personalized service at the highest level befitting the five star standard
• To attend to all the wants and needs of the executive floor VIPs, and lead the guest experience team on the further action.
• Consistently seek new and innovative service initiatives to "wow" the executive floor VIPs.
• Ensures that all executive lounge equipment are accounted for and are always in good condition.
• Is fully conversant with all Hotel emergency procedures.
• Applies sales techniques to maximize revenue.
• Is fully aware of the credit policy of the Hotel.
• Performs related duties and special projects assigned.
• Does everything possible to ensure that the guests depart the Hotel with a positive impression of the Hotel services.
• Assumes other duties assigned by Management as required
Yêu cầu công việc
Excellent verbal, interpersonal &communication skills
Knowledge of computers including Microsoft Office products & PMS (Opera & Micros preferred)
A minimum of two years prior experience in related hospitality fields is necessary: Butler, Front Office, Housekeeping and Food & Beverage
Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
Excellent command of English and Vietnamese (spoken and written) is essential. Knowledge of another foreign language other than the ones mentioned above is an advantage.
Knowledge of computers including Microsoft Office products & PMS (Opera & Micros preferred)
A minimum of two years prior experience in related hospitality fields is necessary: Butler, Front Office, Housekeeping and Food & Beverage
Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
Excellent command of English and Vietnamese (spoken and written) is essential. Knowledge of another foreign language other than the ones mentioned above is an advantage.
Quyền lợi được hưởng
Career Opportunities
Training & Development
Insurance
Accommodation - Hoiana Staff Village
Uniform
Training & Development
Insurance
Accommodation - Hoiana Staff Village
Uniform
Thông tin khác
Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:22
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
[protected info]:22
Nộp hồ sơ liên hệ
Phòng Nhân Sự
Hoiana Hotels
Giới thiệu công ty
Việc làm tương tự
Guest Experience Manager | Quản lí Chăm sóc Khách hàng
Hoi An South Development Company Limited
Thỏa thuận
Quảng Nam
20/07/2024
Tuyển Nhân Viên Telesale,Cskh Khu Vực Quận Tân Bình
CÔNG TY CỔ PHẦN CHILI
7 - 20 triệu VNĐ
Hồ Chí Minh, Quảng Nam
21/07/2024
Chuyên Viên Kinh Doanh/ Tư Vấn/ CSKH/ Sales
CÔNG TY CỔ PHẦN CHILI
7 - 20 triệu VNĐ
Hồ Chí Minh, Quảng Nam
15/07/2024
Administrative Assistant to General Manager
RENAISSANCE HOI AN RESORT & SPA
Thỏa thuận
Quảng Nam
15/07/2024
Trợ Lý Tổng Giám Đốc - Phụ Trách Kinh Doanh
Công Ty Cổ Phần DEWOO
chính từ 12 đến 25 tr
Đà Nẵng, Quảng Nam
07/07/2024
Sales Manager Leisure Base in Hà Nội/Phan Thiết/Hội An/HCM
CÔNG TY CỔ PHẦN ĐẦU TƯ TẬP ĐOÀN BEL GROUP
Thỏa thuận
Hà Nội, Hồ Chí Minh, Bình Thuận, Quảng Nam
23/07/2024
[HCM] Store Manager - Cửa hàng trưởng
Công Ty TNHH Thực Phẩm Và Nước Giải Khát Ý Tưởng Việt (Starbucks Việt Nam)
Cạnh tranh
Quảng Nam, Khác
11/07/2024
Trưởng Ca/ Giám Sát Ca Nhà Hàng
Công ty TNHH Pizza Việt Nam (Pizza Hut)
8 - 9 triệu
Hà Nội, Phú Thọ, Quảng Nam
11/07/2024
Nhân Viên Giám Sát Bán Hàng
CÔNG Ty Cổ Phần Sơn Nishu
8 - 15 triệu VNĐ
Đà Nẵng, Bình Định, Đắk Lắk, Quảng Nam, Quảng Ngãi, Phú Yên, Khác
22/07/2024
Vị trí Guest Experience Supervisor/ Giám sát Chăm sóc Khách hàng do công ty Hoiana Hotels tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Guest Experience Supervisor/ Giám sát Chăm sóc Khách hàng hoặc công ty Hoiana Hotels ở các link phía trên
Giới thiệu công ty