- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc liên quan phía dưới
Mô tả công việc
- Responsibility for any customer service issues that arise during their stay.
- Offer hotel products and services for guest.
- Use skills to introduce and sell hotel products/services to guests
- Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
- Coordination of the resolution of guest complaints
- Receive customer complaints online and handle them as soon as possible.
- Working on request by GRM
* Salary & Benefit:
- Negotiable salary pay plus the service price (SVC)
- Working time: 8 hours per shift, 4 days off per month
- Free parking and shift meals
- Take full advantage of social, health, and unemployment insurance
- After probation, annual leaves day.
- There are holidays, birthdays, and funerals.
- Thirteenth-month salary
- Periodic health check as prescribed
- Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
- Tet gifts for kids and the Mid-Autumn Festival
- Incentives for using internal services at Meritel Hanoi
- Offer hotel products and services for guest.
- Use skills to introduce and sell hotel products/services to guests
- Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
- Coordination of the resolution of guest complaints
- Receive customer complaints online and handle them as soon as possible.
- Working on request by GRM
* Salary & Benefit:
- Negotiable salary pay plus the service price (SVC)
- Working time: 8 hours per shift, 4 days off per month
- Free parking and shift meals
- Take full advantage of social, health, and unemployment insurance
- After probation, annual leaves day.
- There are holidays, birthdays, and funerals.
- Thirteenth-month salary
- Periodic health check as prescribed
- Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
- Tet gifts for kids and the Mid-Autumn Festival
- Incentives for using internal services at Meritel Hanoi
Yêu cầu
- University/college degree with a major in hospitality, tourism, or a related field.
- Experience: At least six month in a comparable position or in customer service.
- English: Fluency
- A strong ability to communicate
- Understanding of customer demands
- Using a basic Microsoft office and hotel management software
- Experience: At least six month in a comparable position or in customer service.
- English: Fluency
- A strong ability to communicate
- Understanding of customer demands
- Using a basic Microsoft office and hotel management software
Thông tin chung
- Ngày hết hạn: 29/02/2024
- Thu nhập: Thương lượng
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