Guest Relation OfficerCông Ty TNHH Sotetsu International Việt Nam
Nơi làm việc: Hồ Chí Minh
Lương: 12 - 15 triệu VNĐ
Hình thức: Toàn thời gian
Ngày đăng: 23/04/2024
Hạn nộp: 25/05/2024
Mô tả công việc
To implement and maintain membership program.
Proactively seek feedback on guest satisfaction and resolve problems.
To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests needs and anticipate their unstated ones.
Expect and react promptly to guests' requirements and inquires.
Actively listen and resolve guests' complaints.
Oversee and coordinate all arrivals and departures of VIP guests.
Prepare requisition and distribution of amenities on a timely basis.
Coordinate with Front Office Team to check the departure list for the following day - contact VIP guests to arrange airport transfers, if necessary.
Examine activities logbook, assign tasks appropriately and implement control schedule daily.
To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Proactively seek feedback on guest satisfaction and resolve problems.
To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests needs and anticipate their unstated ones.
Expect and react promptly to guests' requirements and inquires.
Actively listen and resolve guests' complaints.
Oversee and coordinate all arrivals and departures of VIP guests.
Prepare requisition and distribution of amenities on a timely basis.
Coordinate with Front Office Team to check the departure list for the following day - contact VIP guests to arrange airport transfers, if necessary.
Examine activities logbook, assign tasks appropriately and implement control schedule daily.
To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.
Yêu cầu công việc
Ideally with a relevant degree in Hospitality or Tourism Management.
Work experience as a Guest Relation Officer preferably with experience in 4 star or 5 star hotels.
Good at English and Japanese in both written and communication skills.
Positive attitude and mindset of hospitality.
Customer service skills, creative and well organized.
Work experience as a Guest Relation Officer preferably with experience in 4 star or 5 star hotels.
Good at English and Japanese in both written and communication skills.
Positive attitude and mindset of hospitality.
Customer service skills, creative and well organized.
Quyền lợi được hưởng
Attractive salary.
Insurance contribution based on 100% of basic salary.
13-month bonus.
Sustainable career development environment.
Insurance contribution based on 100% of basic salary.
13-month bonus.
Sustainable career development environment.
Nộp hồ sơ liên hệ
Công Ty TNHH Sotetsu International Việt Nam
Giới thiệu công ty
Công Ty TNHH Sotetsu International Việt Nam việc làm
8 Lý Tự Trọng, Phường Bến Nghé, Quận 1, Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên
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Vị trí Guest Relation Officer do công ty Công Ty TNHH Sotetsu International Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 12 - 15 triệu VNĐ, tìm thêm việc làm về Guest Relation Officer hoặc công ty Công Ty TNHH Sotetsu International Việt Nam ở các link phía trên
Giới thiệu công ty
Công Ty TNHH Sotetsu International Việt Nam việc làm
8 Lý Tự Trọng, Phường Bến Nghé, Quận 1, Hồ Chí Minh
Quy mô: Từ 26 - 100 nhân viên