Guest Relation Officer

To implement and maintain membership program.
Proactively seek feedback on guest satisfaction and resolve problems.
To handle guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up.
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
Respond to guests needs and anticipate their unstated ones.
Expect and react promptly to guests' requirements and inquires.
Actively listen and resolve guests' complaints.
Oversee and coordinate all arrivals and departures of VIP guests.
Prepare requisition and distribution of amenities on a timely basis.
Coordinate with Front Office Team to check the departure list for the following day - contact VIP guests to arrange airport transfers, if necessary.
Examine activities logbook, assign tasks appropriately and implement control schedule daily.
To conduct inspections of the public areas of the main lobby and library ensuring a high standard of cleanliness and maintenance and initiating appropriate action where necessary.