A&E Receptionist/Cashier - Tiếp tân/Thu ngân khoa Cấp cứu

* Customer Service
- Welcome patients and visitors in a friendly and professional manner.
- Answer basic inquiries and refer complex ones to the appropriate department.
- Maintain a polite, calm, and helpful attitude at all times.
* Telephone Handling
- Promptly transfer calls to the correct person or department.
- Deliver messages accurately and efficiently.
Complaint Handling
- Listen actively and assist in resolving minor complaints.
- Refer serious concerns to the appropriate manager with accurate reporting.
* Cashiering (Main Focus)
- Receive and verify cash float at the start of the shift.
- Always keep the cash drawer attended or locked when not in use.
- Keep cash visible to the patient during the transaction; only store it once the transaction is complete.
- Deliver the safety box directly to the chief cashier-no detours.
- Ensure high accuracy, honesty, and caution when handling money.
- Be familiar with membership benefits and apply discounts properly.
- Understand insurance and corporate billing policies.