Guest Service Agent (receptionist)

To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise related services, and bid farewell to guests.
The Receptionist will act at all times in a courteous, safe and efficient manner, in accordance with the Gallery's policies and procedures, ensuring that a high level of service is maintained.
If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
Warm welcome/greeting provided to the guests
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
Well-groomed and professional, wearing a uniform
Uniform, name tag and Sheraton pride pin meets standard
Guest name used during the experience, when known
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
The overall experience met guest expectations and was free of negative detractors