Mô tả công việc
- Plan and coordinate the provision of friendly, efficient services to guests
- Schedule activities for guests
- Plan and coordinate all promotional activities targeting clients
- Trace relevant statistics about the clientele
- Coordinate and supervise all activities for guests
- Assist with check-ins/check-outs of clients
- Greet Guests upon arrival
- Welcome guests upon arrival, ensuring a smooth check-in process
- Provide personalized service and build strong guest relationships
- Support guests with special occasions, such as anniversaries or birthdays, by coordinating personalized experiences
- Provide information on resort services, local attractions, restaurants, assist guests with reservations, special requests, and general inquiries
- Offer recommendations for resort activities, dining, and local attractions
- Handle guest complaints and feedback professionally, ensuring prompt resolution
- Maintain a visible presence in the lobby and key guest areas to assist and engage with guests
- Coordinate with housekeeping, food & beverage, and other departments to fulfill guest requests efficiently
- Stay updated on resort facilities, promotions, and operational changes to provide accurate information
- Assist in any additional tasks assigned by the Assistant / Guest Relations Manager
Yêu cầu
* Required Skills
- Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
- Growth mindset: You believe that you can always improve and develop skills by facing challenges, learning from mistakes, and genuinely listening to feedback.
- Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills.
- Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests' needs.
- Consistency: You make sure consistent service is provided and quality always meets the standards set by the resort.
- Team player: You work together with the team towards a common goal, understand the importance of your role within the team, and are always willing to support your colleagues.
* Qualifications
- High School or Diploma in Hotel Administration, Hotel Management, or equivalent
* Experience
- 1 year of experience in front office/guest services operations, or an equivalent combination of education and experience
Thông tin khác
Loại công việc
Nhân viên toàn thời gian
Cấp bậc
Nhân viên
Học vấn
Trung cấp
Kinh nghiệm
1 - 2 năm kinh nghiệm
Giới tính
Bất kỳ
Ngành nghề
Dịch vụ khách hàng
,
Khách sạn
Thông tin chung
Nơi làm việc