Guest Relation Supervisor

Greet all guests and use their name in a friendly and helpful manner at all times
Assign rooms according to guests' requirements
Check daily guest arrival and departure list
Supervise the Guest Services personnel to ensure optimum occupancy, average room rate and maximum revenue by up selling skill
Ensure that standard operating procedures for check in/out and room change properly implemented by the entire Front Office team
Maintain a good attendance record and well-groomed
Frequently inspect cleanliness and orderliness of the Guest Services Desk and regularly check the availability of stationery required.
Prepare all weekly and monthly reports in accordance with required quality standards and established deadlines
Assign the tasks for Guest Services Team every shift
Assign one GRO to take care of checking VIP arrival
Receive and assist VIP guests in their registration upon check in and arrange guest amenities to be delivered to their room accordingly to the standard
Ensure that guests depart from the hotel with a positive impression from the Guest Services team
Make recommendations to management regarding development, training and corrective action of team members
Provide on-job training to subordinates and new recruits
Settle guest complaints, inquiries and request, refer them to the Front Office Manager when needed
Attend all briefings and training s conducted by the Front Office Manager
Keep monitoring of Room blocking for the arrival and liase with Housekeeping Department to make sure the Room Ready upon guest arrival
Follow up pending Bill to meet the completion within frame time set up
Have a complete understanding of the Front Office Policies and Procedures, Job Description, Hotel Employee Handbook, Hotel's policy relating to fire, safety and health and to adhere to the regulations contained therein. Report any hazard to health or safety immediately to Front Office Manager or any other appropriate Department Head