Guest Relations Officer - EnglishBỆNH VIỆN FV
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Hành chính - Văn phòng, Thống kê, Giao Dịch Khách Hàng, Chăm sóc sức khỏe, Lễ Tân
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 24/10/2024
Hạn nộp: 24/11/2024
Mô tả công việc
* General purpose of the position:
- Understand and have a good knowledge of all FVH Policies & Procedures, particularly those related to non-medical services
- Understand the organization and the medical processes of the hospital in order to be able to explain them to patients
- Be understanding, compassionate, respectful, extremely polite and ready to help patients at all times.
- Approach patients with gentle attitude and manner in order to encourage them to talk and share their comments/opinions/enquiries about hospital services
- Develop good relationships with doctors, head nurses, team leaders, and nursing staff
- Work closely with all staff, managers and directors in charge of non-medical services
- Maintain a high standard of personal appearance and hygiene at all times
* Relation with Patients
- Focus will be given to inpatients
- Have a basic understanding of the medical reasons for each patient' hospitalization
- Visit all inpatients, speak to them and their family,
- give out a business card and be available when required by them including when they undertake investigations
- Ask questions about the quality of the service rendered so far (medical and nursing services, hotel services: food, quality of the room, waiting time, etc) and if patient or his family would like something specific
- Build and maintain relationships with patients while they are staying at FVH
- Well taking care of VIP inpatients during hospitalization and liaise with them until their discharge
- Proactively provide information related to FVH services and also upon patients' request
- Handle patient enquiries in a courteous and efficient manner
- Report patient complaints or problems to Guest Relations Manager and to the relevant managers (Head Nurse, Doctors, Medical Director, Support Services Director, etc), always try to find an immediate solution and then ensure follow-up with patients
- Making sure that each complainant receives either an acknowledgement of his/her complaint or a personalized answer
- Complaint database is kept up to date
* Others task
- Have a thorough understanding and knowledge of all room-related services, of the various non-medical products and of the hospitalization alternatives
- Coordinate and control with the Ward Manager and all relevant managers all aspects of hotel services (including F&B, housekeeping, telephone and internet services, cable TV, etc) in order to maintain FVH quality standard of services
- Participates to the analysis of patients' complaints, their follow-up
- Undertake any other customer services related task as may be required by Guest Relations Manager
- Understand and have a good knowledge of all FVH Policies & Procedures, particularly those related to non-medical services
- Understand the organization and the medical processes of the hospital in order to be able to explain them to patients
- Be understanding, compassionate, respectful, extremely polite and ready to help patients at all times.
- Approach patients with gentle attitude and manner in order to encourage them to talk and share their comments/opinions/enquiries about hospital services
- Develop good relationships with doctors, head nurses, team leaders, and nursing staff
- Work closely with all staff, managers and directors in charge of non-medical services
- Maintain a high standard of personal appearance and hygiene at all times
* Relation with Patients
- Focus will be given to inpatients
- Have a basic understanding of the medical reasons for each patient' hospitalization
- Visit all inpatients, speak to them and their family,
- give out a business card and be available when required by them including when they undertake investigations
- Ask questions about the quality of the service rendered so far (medical and nursing services, hotel services: food, quality of the room, waiting time, etc) and if patient or his family would like something specific
- Build and maintain relationships with patients while they are staying at FVH
- Well taking care of VIP inpatients during hospitalization and liaise with them until their discharge
- Proactively provide information related to FVH services and also upon patients' request
- Handle patient enquiries in a courteous and efficient manner
- Report patient complaints or problems to Guest Relations Manager and to the relevant managers (Head Nurse, Doctors, Medical Director, Support Services Director, etc), always try to find an immediate solution and then ensure follow-up with patients
- Making sure that each complainant receives either an acknowledgement of his/her complaint or a personalized answer
- Complaint database is kept up to date
* Others task
- Have a thorough understanding and knowledge of all room-related services, of the various non-medical products and of the hospitalization alternatives
- Coordinate and control with the Ward Manager and all relevant managers all aspects of hotel services (including F&B, housekeeping, telephone and internet services, cable TV, etc) in order to maintain FVH quality standard of services
- Participates to the analysis of patients' complaints, their follow-up
- Undertake any other customer services related task as may be required by Guest Relations Manager
Yêu cầu
- Qualification: Bachelor's Degree in English. Fluent in English
- Experience: At least 2-year experience in customer service field (service industry like international hotels or airline companies is preferable) preferably in a multi-cultural environment.
* Skills and knowledge/ Kiến thức và kỹ năng:
- Good communication and listening skills
- Good interpersonal skills
- Capable of working with a team
- Ability to work under pressure
- Experience: At least 2-year experience in customer service field (service industry like international hotels or airline companies is preferable) preferably in a multi-cultural environment.
* Skills and knowledge/ Kiến thức và kỹ năng:
- Good communication and listening skills
- Good interpersonal skills
- Capable of working with a team
- Ability to work under pressure
Quyền lợi
- Được đào tạo về chuyên môn, nghiệp vụ từ cơ bản đến nâng cao - Chế độ chăm sóc sức khỏe và các ưu đãi của FV Hospital dành cho CBNV - Ngày nghỉ phép: 16 ngày/ năm - Bảo hiểm chăm sóc sức khỏe Bảo Việt.
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Vị trí Guest Relations Officer - English do công ty BỆNH VIỆN FV tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Relations Officer - English hoặc công ty BỆNH VIỆN FV ở các link phía trên
Giới thiệu công ty
BỆNH VIỆN FV việc làm
6 Nguyễn Lương Bằng, Phường Tân Phú, Quận 7, TP Hồ Chí Minh
Quy mô: Dưới 10 nhân viên