Guest Service Agent (Nhân Viên Lễ Tân Khách Sạn)
Khách sạn Hà Nội Daewoo
Địa điểm làm việc: Hà Nội
Hết hạn: 24/03/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
1. Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
2. Give guest complete and immediate attention to any complaint and request.
3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
4. Be knowledgeable about daily hotel operations, room information, and other services.
5. Strictly follow all cash handling and banking procedures.
6. Perform guest registration, room assignment and accommodate special requests of all guests.
7. Seek opportunities to up-sell to achieve individual target and team target.
8. Perform check-in and check-out for guests in accordance with hotel standards.
9. Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
10. Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.
11. Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.
12. Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
13. Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
14. Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
15. Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
16. Perform other tasks assigned by Supervisor and Upper Management.
2. Give guest complete and immediate attention to any complaint and request.
3. Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
4. Be knowledgeable about daily hotel operations, room information, and other services.
5. Strictly follow all cash handling and banking procedures.
6. Perform guest registration, room assignment and accommodate special requests of all guests.
7. Seek opportunities to up-sell to achieve individual target and team target.
8. Perform check-in and check-out for guests in accordance with hotel standards.
9. Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
10. Report to the shift Supervisor or Duty Manager of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Front Desk.
11. Check in guests accordingly to procedure. Registration form is to be filled out. All check-in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check-in is to be handled promptly and check-out must not short but efficient.
12. Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
13. Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
14. Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
15. Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
16. Perform other tasks assigned by Supervisor and Upper Management.
Yêu cầu
1. One or two years' experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.
2. Diploma in Hotel Management or related discipline, Bachelor's degree preferred.
3. Extensive knowledge of Opera system and POS software and Computer skills
4. Good command of English and Vietnamese
5. Open-mindedness.
2. Diploma in Hotel Management or related discipline, Bachelor's degree preferred.
3. Extensive knowledge of Opera system and POS software and Computer skills
4. Good command of English and Vietnamese
5. Open-mindedness.
Quyền lợi
- 2 months of probation with full salary & service charge.
- Team building activities.
- Annual Summer Outing/Health checkup
- Accident insurance 24/24
- Uniform, Laundry service is provided by Hotel
- Delicious and nutritious meal at Hotel's Staff Cafeteria
- International working environment and friendly teammates.
- Other benefits according to Company's policy.
- Team building activities.
- Annual Summer Outing/Health checkup
- Accident insurance 24/24
- Uniform, Laundry service is provided by Hotel
- Delicious and nutritious meal at Hotel's Staff Cafeteria
- International working environment and friendly teammates.
- Other benefits according to Company's policy.
Thông tin chung
- Ngày hết hạn: 24/03/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
Ha Noi Daewoo Hotel enjoys a fantastic location of centre Ha Noi City. Upon entering our hotel you will be impressed by grand view of Thu Le lake and City. It is part of the Daeha Business Center, a complex consisting of 193 Apartments, a 15 story office tower and a 411 room hotel. The hotel is...
Ha Noi Daewoo Hotel enjoys a fantastic location of centre Ha Noi City. Upon entering our hotel you will be impressed by grand view of Thu Le lake and City. It is part of the Daeha Business Center, a complex consisting of 193 Apartments, a 15 story office tower and a 411 room hotel. The hotel is...
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