Guest Service Agent ( Nhân Viên Lễ Tân)La Festa Phu Quoc Curio Collection by Hilton
Nơi làm việc: Kiên Giang
Ngành nghề: Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Lễ Tân, Dịch vụ
Thu nhập: Thương lượng
Hình thức: Toàn thời gian
Ngày đăng: 07/10/2024
Hạn nộp: 07/12/2024
Mô tả công việc
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Coordinate with Housekeeping to track room status and guest concerns.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Arrange transportation for guests/visitors.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and - professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
- Perform other reasonable job duties as requested by Supervisors.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Coordinate with Housekeeping to track room status and guest concerns.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Arrange transportation for guests/visitors.
- Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and - professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
- Perform other reasonable job duties as requested by Supervisors.
* BENEFITS:
- Competitive salary
- Insurance as labor law (apply from starting date)
- Heath Care Insurance (24/7)
- 12 - 14 Annual Leaves
- Working hours: 8 hours/ day, 2 days off per week
- Relocation, home leave ticket, repatriation allowances
- Accommodation, uniform, transportation, meals
- Pre-opening Service Charge
- Others benefits.
Yêu cầu
- Previous experience in the Front Office is advantage.
- Proficient in the use of Microsoft Office and Front Office System.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
- Proficient in the use of Microsoft Office and Front Office System.
- Fluent in English to meet business needs.
- Appreciate Hilton culture.
- Good character and ethics.
- Strictly obey the relevant laws and regulations, internal policies and implementations.
- Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
- Have a strong sense of responsibility and learning ability.
Giới thiệu công ty
La Festa Phu Quoc Curio Collection by Hilton việc làm
Tầng 2, tòa nhà Sun Home Phú Quốc, Khu Phố 6, Phường An Thới, thành phố Phú Quốc, tỉnh Kiên Giang, Việt nam
Quy mô: Từ 101 - 500 nhân viên
Việc làm tương tự
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Thỏa thuận
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14/10/2024
Vị trí Guest Service Agent ( Nhân Viên Lễ Tân) do công ty La Festa Phu Quoc Curio Collection by Hilton tuyển dụng tại Kiên Giang, Joboko tự động tổng hợp mức lương Thương lượng, tìm thêm việc làm về Guest Service Agent (Nhân Viên Lễ Tân) hoặc công ty La Festa Phu Quoc Curio Collection by Hilton ở các link phía trên
Giới thiệu công ty
La Festa Phu Quoc Curio Collection by Hilton việc làm
Tầng 2, tòa nhà Sun Home Phú Quốc, Khu Phố 6, Phường An Thới, thành phố Phú Quốc, tỉnh Kiên Giang, Việt nam
Quy mô: Từ 101 - 500 nhân viên