Guest Service Manager

Mô tả Công việc
We are looking for a qualified and talented person to fill in the above-mentioned position with work details as follows:
Accountable for the the effective and efficient daily operations of the Front Desk and Lobby areas.
1. Supervise and monitor all front office operations.
2. Responsible in the setting up of the Front Office Manager's Log Book, follow -up Book and Diary and to report all unusual events to the Operation Manager.
3. To ensure there is close co-ordination with all sections of the Front Office and all departments of the company.
4. Responsible in the handling of the Emergency Key and the Master Key.
5. To carry out all emergency procedures and to co-ordinate closely with the Security Department.
6. To improve on guest service standards.
7. Responsible for the arrival and departure arrangement and handling of all long staying and VIP guests.
8. To monitor closely guest's room folio high balance daily to prevent losses by the company.
9. To maintain strict control on the operations of the computer systems and peripherals.
10. To perform any other duties as required by the Operations Manager or the Management.
11. On-job-training or /and organize monthly training for staff on specific areas need to be improved.
12. Perform as "Manager on Duty" when assigned.
13. The employee must be in line with ISO 14000.