Guest Service Manager

* Customer Service During Operation
- Greet guests, confirm reservation or walk-in status.
- Seat guests, provide menus, and assist with beverage orders.
- Check on guests during their visit and ensure they are satisfied.
- Always say goodbye and ask about their experience when they leave.
* Customer Bookings
- Respond quickly to guest inquiries via social media, email, hotline, or direct contact.
- Record all reservation details in the Resmio system.
- Keep information about regular guests to personalize service.
* Briefings & Communication
- Print reservation lists and brief staff daily.
- Maintain clear communication between teams.
- Ensure proper shift handover with notes.
* Guest Complaints
- Handle complaints immediately while guests are still at the restaurant.
- Ensure problems are solved before guests leave.
- Report and follow up on feedback or complaints.
* Management & Leadership
- Maintain high service standards and lead the team by example.
- Train and support staff regularly.
- Communicate with other departments and manage schedules to ensure smooth operations.