guest Service Supervisor/ giám sát lễ tân

- Read daily arrival and departure report, Duty Manager logs and any updated hotel information
- Taking care of VIPs guest from pre-arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
- Assist in facilitating smooth and pleasant check-out by conducting billing check prior to VIP departure
- Preview following days VIP arrivals and prepare the arrivals
- Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
- Keep a visible and active presence in the lobby and communitcate with guests in the resort
- Familiar with the hotel's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
- Aware and familiar with measures and procedures to follow during emergency situations
- Assist in promoting and upselling the resort's products and services
- Ensures that all repeat guests are received personalized service and recognition upon arrival
- Handles guest's complaint or requests to ensure immediate follow up
- Make courtesy calls, provide assistance and arrange amenity for illness guest.
- Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
- General understanding of the Front Office and House Keeping operations in regards to guest accommodation
- Perform any other duties which may be assigned by the management from time to time.
- Other tasks shall be assigned by management team.-
* Benifits
- Annual leave / year / Nghỉ phép năm
- Birthday leave / Nghỉ ngày sinh nhật
- Public holidays allowance / Thưởng lễ
- Service charges / Phí phục vụ
- 13th month salary / Lương tháng 13
- Yearly bonus / Thưởng hàng năm
- Annual health check / Khám sức khỏe định kỳ hàng năm
- Accident insurance / Bảo hiểm tai nạn